I have eaten at three different fast food chains (Sonic, Burger King, and McDonalds) this week and every time the order was wrong. I don’t know why, but that is one of the most frustrating things in the world for me. Maybe it’s because I am hungry, or maybe it’s the inconvenience of having to go back through line and wait all over again for something that should have been done right the first time, or even worse not noticing until after you have driven off and are already back at home or work.
In all three instances that happened to me this week my ticket was correct but the person that put it in the bag just messed it up. I understand the occasional mishap, especially when you are working minimum wage employees, but honestly that is NOT the consumers problem.
What I propose is that these Fast Food Chains offer the consumer a money back guarantee if their order is not right. Do something to show you value our business and are going to offer us a guarantee that it’s right.
Maybe just maybe we’ll see one of these fast food chains step up to the plate.